Non-resident Keralites Affairs Department

Kerala Non-resident Keralites Affairs Department

Non Resident Keralites Affairs Department was set up by the Government of Kerala in 1996.NORKA is the first department of its kind in India. Norka-Roots is the field agency of the Department of Norka,set up in 2002.It acts as an interface between the Non-Resident Keralites and the Government of Kerala and a forum for addressing the NRKs problems, safeguarding their rights and rehabilitating the returnees.NORKA is a single window agency to fulfill an assurance given by the Government of Kerala to its expatriate community. It aimed at the strengthening of relation between the NRKs and the Government of Kerala and the culmination of efforts for finding out solution to problems faced by NRK community. It is also an attempt at institutionalizing the administrative framework.NORKA makes efforts to solve the petitions were for remedial action on threats to the lives and property of those who are left at home, tracing of missing persons abroad, compensation from sponsors, harassment from sponsors, cheating by recruiting agents, education facilities for-children of NRKs, introduction of more flights, etc.It provides assistance to stranded keralites through follow up action initiated on all the petitions.

Non-resident Keralites Affairs Department Organization:

The Government has entrusted NORKA-ROOTS as the implementing agency of the scheme.NRK Identity Card Cells have been constituted in Thiruvananthapuran, Kochi and Kozhikode districts for receiving the applications of the NRKs.NORKA has established an agency-the Non-Resident Keralites Welfare Agency-to implement schemes for the welfare and benefit of NRKs, to channelise their expertise and resources. As an agency, it is expected that more activities in all spheres connected with NRKs can be taken up.NORKA-ROOT conducts Pre-Departure Orientation Programmes to make our overseas job aspirants aware about general job situations abroad and to impart essential information relating to visa, emigration rules, employment contract, customs regulations, travel formalities etc.Pre-departure Orientation Programmes are conducted regularly in all districts through the Regional Centers of NORKA-ROOTS functioning at Thiruvananthapuram, Ernakulam & Kozhikode.

Notable Function of Non-resident Keralites Affairs Department :

  • Assistance to stranded Keralites.
  • Complaints on non receipt of salary, accommodation etc.
  • Assistance in bringing the mortal remains of NRKs to Kerala, subject to certain conditions.
  • Complaints on illegal overseas recruitment agencies.
  • Enquirers on investment opportunities in Kerala.
  • Enquirers on Pravasi Suraksha Kudumba Arogya Scheme.
  • Grievances of Non Resident Keralite Housemaids and other non resident women in distress.
  • Problems faced by the NRKs in State Government Departments.
  • Claiming of compensation and other benefits due from employers/Government.

Department Section:

S.NO Department Section Phone No
1 Non Resident Keralites’s Affairs (A) Department 0471-251 8182
2 Non Resident Keralites’s Affairs (B) Department 0471-251 8061

Kerala Non-resident Keralites Affairs Department Important Contact Details:


Minister for Rural Development, Planning, Culture and NORKA
Room No: 358 B
1st Floor, Main Block
Secretariat, Statue,
Phone : 0471-2332021, 2333176
Mob : 9495466600,
Fax: 0471- 2320600

Department of Non-resident Keralites Affairs (NORKA)

NORKA Department
Government Secretariat
Thiruvananthapuram – 695001

Smt. Rani George Secretary

(Additional charge of NORKA & Coir)
Ph: 0471-2339182, 2518002
Mob: 9447753565


Secretary NORKA
Govt. Secretariat
Kerala-695 001 India
Tel: +91-471-2518035
Fax: +91-471-(2322056) 2322056
E-mail :

Deputy Secretary

Govt. Secretariat,
Kerala-695 001 India
Official Website:

Related Website of Non-resident Keralites Affairs Department:

S.NO Name of Website Link
1 Non-resident Keralites’ Affairs (NORKA)
2 Ministry of External Affairs
3 Kerala Non Resident Keralites Welfare Board
4 Official website of Norka-Roots
5 Bureau of Immigration

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